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Вид занятости: Полная занятость

Вакансия из области: Интернет Информ-технологии

Специализация: Служба поддержки клиентов

Минимальное образование: Высшее

Минимальный опыт: 2 года

Рабочая виза: Шенген

Openings for Customer Service Representatives! Robert Half has a challenging career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Financial Services industry. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. Be prepared to come into a dynamic and fast-paced environment in this role. This could be the long-term contract / temporary Customer Service Representative position you're looking for, if you can work in Pittsfield, Massachusetts! What you get to do every single day - Provide accurate, friendly customer service in a timely fashion - Field and send out send written business correspondence - Manage and place incoming telephone calls - Be a part of business development by by actively cross-selling and referring customers Requirements- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Excellent communication and organizational skills - Comprehensive knowledge of Call Center Customer Service - Deep understanding of account management - Demonstrated knowledge of Microsoft Outlook - Answering Inbound Calls experience preferred - Resolve Customer Service experience preferred - Experience with Microsoft Word - Adeptness in Microsoft Excel - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Critical thinking, problem solving, ability to work independently - Strong computer skills including customer database systems - Excellent customer service and office administrative skills - Supportive, positive attitude with a professional demeanour applied to all tasks - Microsoft Office experience preferred - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!