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Вид занятости: Полная занятость

Вакансия из области: Интернет Информ-технологии

Специализация: Служба поддержки клиентов

Минимальное образование: Высшее

Минимальный опыт: 1 год

Рабочая виза: Шенген

If supporting local and field users is among your skills, consider Robert Half's opening for a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Englewood, New Jersey, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.Your responsibilities- Independently investigate and implement solutions to technical issues- Pinpoint recurring technical issues and present solutions to address the root of the problems- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally- Reply and follow up on technical help tickets submitted via phone, email, and walk-upsRequirements- Experience in user administration and bug fixing in a client server environment- Critical thinking, problem solving, ability to work independently- Comprehension of basic networking concepts- Solid understanding of Active Directory- Expertise in Ticketing System- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications- Prior experience with IT support ticketing systems